Orange Harp Inc., Privacy Policy

Last Modified on October 25, 2014.

We take your personal information very seriously and want you to know keeping this information safe is important to us. When using our App and Website, certain personal information will be used, shared, collected, and stored. The following Privacy Policy outlines your privacy rights when using the Orange Harp App and Website. By using the App or Website, you agree to the terms outlined in the Privacy Policy and how we use your information. As always, feel free to reach out to us with any questions.


Scope of Privacy Policy

We use the term "personal information" to encompass information that identifies you as a person. This policy doesn't apply to companies that we have no control or ownership interest in such as our Partner Brands who you buy from through the website. It also doesn't cover information that you choose to display on the Website or App such as comments. You post that information at your own risk.

We fully comply with the law and that includes the Children's Online Privacy Protection Act. That being said, we do not knowingly or intentionally collect information from persons under the age of 13 or knowingly permit someone under the age of 13 to register for the Website or App. If you are under the age of 13, please do not register for our Website or App or attempt to send us any information about yourself. If we discover someone under the age of 13 has registered for the Site or App, submitted information to us, or we have collected any personal information about them without parental consent, we will take immediate and necessary action to delete that information promptly.


Information We Collect

We collect a variety of types of information not only because it's necessary for our services to work, but also to improve the quality of the App and Website.

We collect registration information when you create an account including username, email, password, gender, and any other information that you may voluntarily offer. We also collect transaction information through Apple Pay or credit card forms on the app when you purchase a product through our Services such as your Name, Address, and payment information. All payment processing is handled through Stripe.com and and the company is PCI-compliant. If you have any questions about how your payment information is being handled, please visit www.stripe.com and https://www.apple.com/iphone-6/apple-pay/. We also keep track of when you've shared one of our products via the various channels. We may also collect information (not necessarily personal) when you search, complete surveys, enter contests, public forums, content submissions, chats, and customer service inquiries.

We receive quite a bit of information when you use our services. We may collect and use this information to better understand your use of the Services and how you use them. All the sensitive information are passed on using Secure Socket Layer (SSL) technology. This information includes, but is not limited to,

  • Device ID (unique identifier), device orientation and dimensions
  • IP Address of your device
  • Shipping information submitted through a form (name, address, etc)
  • Device abilities and functionality such as network connection, cellular network information, battery level, jailbroken status, Free space (storage), available storage, free memory/memory allocated, proximity, and iOS version.
  • User interactions with the app such as: button presses, navigation, time in use, and app focus states
  • Session cookies to keep you logged in until the timeout period expires - cookies are data files we save on users' computers with info that we need to keep them logged and to analyze user's interaction with our web app. Session cookies are cleared when user logs out and closes the browser.
  • Your physical location (with your consent)

Note: Third-party sites we use such as Google Analytics, Optimizely, etc. may use cookies - those cookies are stored on users' computer as well.

When you place an order through our Services, our Partner Brands fulfill that order and ship them to you. They provide us with your order confirmation, tracking information, and address that you had the order shipped to. We may combine this information that you provided us already with the information our Partner Brands have about you.


How We Use the Information We Collect

We use the information we collect from you in various ways. First, we use it to improve our Services and make them better for you. We use cookies and data to improve the quality and features of our Services. We use this data to analyze users' visits, browsing and purchasing habits, etc.

Second, we use collected information to process your orders on our platform and send them over to our Partner Brands to be fulfilled. Stripe also stores your credit card information so you don't have to enter it every time you make a purchase on our App.

Third, we also use collected information to communicate with you about your activity and use of our Services. We send you a confirmation/welcome email when you first sign up, a lost email/password email, marketing emails with special events and promotions (you can unsubscribe any time), newsletters, and emails concerning an order you have placed with us including order confirmation and shipping details.


How We Share Information

We may share your information in the following ways:

- With our Brand Partners

When you place an order, we send certain information including your Name and Shipping Address to our Brand Partners so they may fulfill the order. If there is any dispute regarding the order, you contact the Brand Partner directly to resolve the issue.

- With Your Permission

We will share your information with some of our Brand Partners (unrelated to an order), companies, individuals, or organizations with your permission.

- Non-Identifying Information.

We may share some aggregate and non-identifying information such as gender or buying patterns with our Brand Partners or others to assist them in their business and help them improve the quality of their products.

- Social Networks

When you share a product through our app, iOS automatically connects with your social network. We may share this information with the social networks you share products on through your account. We do not allow them to use your information for anything else.

- Law Enforcement Compliance

We fully intend to comply with all law enforcement investigations or inquiries concerning any matter of interest from our Services. We reserve the right to share your information if we reasonably believe it is necessary to comply with the law or court order, enforce our Terms of Service and this Privacy Policy, protect other users or our employees, protect the property, safety, and rights of our product. We may also exchange information with outside companies for the purposes of fraud protection and credit risk reduction.

- Business Matters

If we are involved in any M&A, sale of assets, or bankruptcy we will notify you of this change by posting it on the website and sending you an email.


How We Secure the Information

First of all, your account is protected by a password of your choice when you sign up for our Services. We use SSL to transfer the information to us and we encrypt your password and store it in our database. We DO NOT store your credit card information.

You should protect your password appropriately and not share it with anyone, write it down, and always protect your phone and computer with a lock password. We cannot be held responsible for information that unauthorized persons obtain from your phone. Our first priority is protecting the privacy of your account, but we can't guarantee it. If we think a situation has arisen in which your personal information may be compromised, we will seek to notify you as fast as we can via email or notification on the App or Site. We are not responsible for your information that the Partner Brand manages and the security of those systems.

Please note that we will never ask you for your personal information (phone number, credit card number, username/password) through an email or a separate link from that email. If you receive an email that looks like it is from us asking for this type of information please do not open it, as chances are it is a scam. You may contact us immediately if you think an email you have received is fraudulent.


Miscellaneous Provisions

We reserve the right to make changes to this Privacy Policy at any time and will post the revised version on the Website. If the changes directly affect your personal information or its security, we will notify you by email of those changes.

This Privacy Policy applies to all information we have obtained about you, and all information and activity on our App and Site.

Please do not hesitate to contact us if you have any questions at [email protected].

Thank you!